D.C. - FEBRUARY 20th, 2008
Building a Truly Customer Centered Business
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Customer service is the life blood
of any viable business enterprise. Some companies draw you back
repeatedly because of the manner in which you are treated and valued.
The Marriott Corporation is the gold standard for
customer service. Roger Dow spent his professional
career at this extraordinary corporation starting as a lifeguard
and eventually heading up the entire global sales organization.
Like few others, Roger is passionate about the central importance
of customers and what they require for sustained loyalty to a brand.
Roger speaks and writes widely on this subject as a recognized thought
leader and he shared his top ten lessons learned in marketing to
the Roundtable guests gathered in DC.